What is Dispatch?

Dispatch is assigning pending delivery orders to drivers to ensure timely deliveries. 

Hana dispatch leverages the Google API to create optimized delivery routes. Due to Google's limitations, a single trip can accommodate up to 24 orders. 

If a driver has more than 24 deliveries, multiple trips need to be created. For example, 42 deliveries can be split into two trips: one with 24 orders and another with 18 orders.

Accessing Dispatch

To access dispatch in Hana POS:

• Open the Hana Dashboard.

• Click the Dispatch tab at the top.

• Choose between Advanced Dispatch and Quick Dispatch.

Advanced Dispatch vs. Quick Dispatch

Hana offers two types of dispatching options: Advanced Dispatch and Quick Dispatch.

Both assign orders to drivers for delivery, but they differ in functionality, level of control, and overall dispatching experience.

1. Advanced Dispatch

Advanced Dispatch is a detailed and feature-rich dispatching tool that provides full control over the routing and assignment of deliveries.

Key Features of Advanced Dispatch:

• Google Maps Integration:

  • Displays all pending deliveries as pins on the map.

  • Allows users to verify addresses before dispatching.

• Comprehensive Order Management:

  • View and manage order statuses (Pending, Dispatched, Delivered, Not Delivered).

  • Sort orders by priority, delivery time, or payment status.

• Flexible Trip Creation & Optimization:

  • Assign orders to drivers manually or use auto-optimization for the best route.

  • Supports multiple trips (as Google allows only 24 orders per trip).

  • Allows manual reordering of stops and the use of round-trip mode if the driver returns to the shop.

• Different Methods to Add Orders to a Trip:

  • Clicking orders individually to add them.

  • Polygon selection tool to select multiple orders within an area.

  • Barcode scanning (scan order supertickets to add them).

• Live Driver Tracking:

  • Allows real-time tracking of driver locations.

• Multiple Map Views:

  • Current Trip, All Deliveries, Pending Deliveries, Driver Tracking, etc.

• Print & Export Options:

  • Remote Print & Manual Print to generate trip sheets.

  • Print route maps for drivers.

Best For:

• Florists who handle high volumes of deliveries.

• Shops that need precise control over trip routes and driver tracking.

• Businesses that want automated and optimized delivery planning.

2. Quick Dispatch

Quick Dispatch is a simplified version of dispatching where users can quickly assign orders to drivers without advanced routing or mapping tools.

Key Features of Quick Dispatch:

• Straightforward Order Assignment:

  • Simply select the orders and assign them to a driver.

  • No Google Maps view or route optimization.

• Basic Trip Creation:

  • Allows users to create trips without route optimization.

• Faster Dispatch Process:

  • No need to adjust trip sequences or verify addresses.

• Ideal for Small Order Volumes:

  • Works best for florists who do not require complex route planning.

Best For:

• Florists with a low number of deliveries per day.

• Shops that manually plan routes or do not require optimization.

• Users who just need a quick way to assign deliveries without detailed trip planning.

Advanced Dispatch Tutorial

To open Advanced Dispatch:

• Click Dispatch > Advanced Dispatch.

• The Advanced Dispatch page opens with various features:

Top Section

• Shop Selection Dropdown: If managing multiple shops, select the relevant shop.

• All Shop Toggle: Turn this on to view all pending deliveries across multiple locations.

• Date Selection: Choose the delivery date to display pending orders.

• Verify Address Button: Uses Google API to verify delivery addresses.

• 

Left Panel - Pending Deliveries & Summary

• Pending Deliveries Window:

  The Pending Deliveries Window in the Hana Advanced Dispatch page is a section on the left-hand side that displays all the orders that are yet to be dispatched. It provides a list of deliveries that need to be assigned to a driver for fulfillment.

  Key Features of the Pending Deliveries Window:

  • Displays All Pending Orders: This section lists all delivery orders that haven't been dispatched yet.

  • Sorting Options: Users can sort the pending deliveries based on:

    • Timed Deliveries: Orders that have a specific delivery time.

    • Designed: Orders that have been marked as "design completed."

    • Created Date/Time: Orders sorted based on when they were created.

    • Payment Status: Orders sorted based on whether they have been paid, partially paid, or unpaid.

  • Icons & Indicators:

    • Clock Icon: Indicates a timed delivery.

    • Bouquet Icon: Shows if the design is completed.

    • Sand Clock Icon: Means the order is in the wait queue and needs to be accepted or rejected before dispatch.

    • Red Flag Icon: Represents priority orders that need urgent attention.

• Purpose of the Pending Deliveries Window:

  • Helps florists manage and assign orders efficiently.

  • Allows sorting based on different parameters to prioritize deliveries.

  • Ensures that no order is missed by displaying all pending deliveries in one place.

• Summary Section: 

  The Summary Window in the Hana Advanced Dispatch page is located below the Pending Deliveries Window on the left-hand side. It provides an overview of all pending deliveries, grouped by location.

  Key Features of the Summary Window:

  • Displays a breakdown of pending deliveries by town, area or zip code

  • Helps florists quickly identify delivery clusters and plan trips accordingly.

  • Provides an at-a-glance view of how many deliveries are pending in each location.

  • Enhances route planning by allowing users to group deliveries efficiently.

• Purpose of the Summary Window:

  • Helps florists prioritize deliveries based on location.

  • Allows users to optimize routes efficiently by identifying delivery hotspots.

  • Improves delivery planning by providing a quick overview of pending orders across different areas.

Middle Section - Map View

The Middle Section of the Advanced Dispatch page features a Google Map with order pins, providing a visual representation of all pending deliveries for the selected date. This section helps florists efficiently plan and manage deliveries using an interactive map-based approach.

Map View Dropdown Options:

Located at the top of the map, the Map View dropdown allows users to filter which deliveries and trips are displayed. The available options are:

• Current Trip: Shows only the deliveries assigned to the currently selected trip.

• All Deliveries: Displays all pending and assigned deliveries on the map.

• Current Trip with Pending Deliveries: Displays both the assigned deliveries of the selected trip and any remaining pending deliveries.

• Only Pending Deliveries: Shows only deliveries that have not yet been assigned to a trip.

• Driver Tracking: Provides real-time tracking of drivers who are currently delivering orders.

Purpose of the Map View:

• Provides a visual overview of all deliveries.

• Allows users to plan and optimize delivery routes efficiently.

• Helps in quickly identifying priority or timed deliveries.

• Supports real-time tracking when drivers are on the road.

• The map displays orders as color-coded pins:

  • Red: Pending for delivery.

  • Yellow: Dispatched.

  • Green: Delivered.

  • Green with Black X: Not delivered.

• Icons on Pins:

  • Clock Icon: Timed delivery.

  • Bouquet Icon: Design completed.

  • Sand Clock: Order is in the wait queue (needs acceptance/rejection).

  • Red Flag: Priority order.

Right Panel - Trip Window

The Trip Window on the right side of the Advanced Dispatch page is where florists can create, manage, and optimize delivery trips for drivers. This section allows users to assign deliveries, organize routes, and configure trip settings efficiently.

Key Components of the Trip Window:

1. Trip Selection Dropdown

• Displays a list of created trips for the selected date.

• Allows users to select an existing trip or choose "New Trip" to create a fresh trip.

2. Driver Selection Dropdown

• Assign a trip to a specific driver by selecting their name from the dropdown.

3. Assigned Orders List

• Displays all orders assigned to the selected trip.

• Orders are numbered automatically based on the optimized delivery route.

• Users can drag and drop orders to manually adjust the delivery sequence.

4. Toggle Switches for Route Optimization:

• Round Trip: If the driver needs to return to the shop after deliveries, turn this ON. The system will adjust the route accordingly.

• Optimize Route: Hana automatically optimizes the trip, but users can disable it to manually arrange stops. If manual changes are made, turning this ON will re-optimize the route.

• Lock Stops: Users can fix the starting and ending stops by clicking the lock icon next to an order. Once locked, the system will optimize only the stops in between.

5. Scan Invoice No. Box

• Allows users to enter an order number manually or scan the barcode on a superticket to add the order to a trip automatically.

Bottom Action Buttons:

At the bottom of the Trip Window, several options help manage and finalize trips:

• Save: Saves the trip with assigned orders.

• New Trip: Creates a fresh trip for another batch of deliveries.

• Remote Print: Automatically prints the trip route if auto-printing is enabled.

• Manual Print: Generates a PDF of the route for manual printing.

• Print Map: Prints the visual route displayed on the map.

• Optimize: Re-optimizes the delivery sequence within the trip.

• Add Pay Rate: Allows setting a pay rate for the driver (if applicable).

• Reverse Trip: Reverses the current stop order in the trip.

Trip Settings (Gear Icon - Optimize Configuration):

Users can access additional trip settings via the gear icon in the Trip Window:

• Unit: Toggle between Miles or Kilometers for route distance.

• Avoid Toll Roads: Enable to avoid toll routes while planning the trip.

• Avoid Highways: Enable to use only local roads for deliveries.

• Avoid Ferries: Enable to prevent routes from including ferry transportation.

Purpose of the Trip Window:

• Streamlines the assignment of orders to delivery trips.

• Optimizes routes automatically, reducing delivery time and fuel costs.

• Provides flexibility to rearrange stops manually or lock key destinations.

• Offers essential print and tracking options for drivers.

How to Add Orders to a Trip in Advanced Dispatch

In Advanced Dispatch, there are multiple ways to add orders to a trip. After adding orders, you can assign them to a driver and generate driver sheets or route maps for delivery.

Ways to Add Orders to a Trip

1. Selecting Pending Orders from the Left Window

• Navigate to the Pending Deliveries window (left panel).

• Click on an order to select it.

• The selected order will be added to the trip.

• Repeat the process to add multiple orders individually.

2. Adding Orders by Grouping (Same Town/Area/Zip Code)

• If you want to group multiple orders from the same location:

  • Open the Summary Window (middle section).

  • Select a town, area, or zip code from the summary list.

  • All orders under the selected category will be automatically added to the trip.

3. Selecting Orders Directly on the Map (Pin Points)

• Locate orders on the Map View (Middle Section).

• Click on the pin points representing the deliveries.

• Each selected pin (order) will be added to the trip.

• This method is useful when visually selecting orders near each other.

4. Entering Invoice Numbers (Manual or Barcode Scan)

• Enter the invoice number manually in the Scan Invoice Number field.

• If using a barcode scanner:

  • Click inside the Scan Invoice Number box.

  • Scan the barcode from the order print (superticket).

  • The scanned order will be automatically added to the trip.

Assigning a Driver & Finalizing the Trip

1. Once all orders are added, select a driver from the Driver Dropdown.

2. Click Save → The system will generate an optimized delivery route for the selected driver.

Printing Options for the Driver

1. Remote Print (For Auto Printing)

• Click Remote Print to generate the Driver Manifesto and send it to the connected printer.

2. Manual Print (For PDF Generation)

• Click Manual Print → A PDF of the trip sheet will be generated.

• Click the Printer Icon to print the driver sheet manually.

3. Printing the Map & Route Directions

• Click Print Map → A new window opens showing the route details.

• The window has a Print Option (top right corner) to print the map.

How to Add Orders to a Trip in Quick Dispatch

Quick Dispatch is a simple and fast way to assign orders to a driver without advanced route optimization. Unlike Advanced Dispatch, Quick Dispatch does not include a map view for selecting orders. Instead, it focuses on manually selecting and assigning orders.

Ways to Add Orders to a Trip

1. Selecting Orders from the Pending Deliveries List

• Go to the Pending Deliveries window (left panel).

• Click on an order to select it.

• Selected orders will be added to the trip.

• Repeat the process to add multiple orders.

2. Adding Orders Using Summary Grouping

• In the Summary Window (below Pending Deliveries), orders are grouped by town/area/zip code.

• Click on a group to add all orders under that location to the trip automatically.

3. Entering Invoice Numbers Manually or Using a Barcode Scanner

• Type the invoice number in the Scan Invoice Number field.

• If using a barcode scanner:

  • Click inside the Scan Invoice Number box.

  • Scan the barcode from the order print (superticket).

  • The order will be automatically added to the trip.

Assigning a Driver & Dispatching the Trip

1. Select a driver from the Driver Dropdown.

2. Click Save → The trip will be created and assigned to the driver.

Saved & Created Trips Section

• At the bottom left, you can see all previously created trips for that date.

• You can select any saved trip to review or modify.

Printing Options for the Driver

1. Remote Print (Auto Printing)

• Click Remote Print to generate and print the Driver Manifesto automatically.

2. Manual Print (PDF Generation)

• Click Manual Print → A PDF of the trip sheet will be generated.

• Click the Printer Icon to print the driver sheet manually.
  
  
  

Quick Dispatch is ideal when you need to assign orders quickly without waiting for optimized routing.  

How to Dispatch More Than 24 Orders Using Routific

Hana's dispatch system allows a maximum of 24 orders per trip. To dispatch more than 24 orders in a single trip, Hana provides integration with Routific, an advanced route optimization tool. This integration helps dispatch a large number of orders efficiently while optimizing routes for multiple drivers.

This guide outlines the step-by-step process to use Routific for dispatching orders through Hana Advanced Dispatch.

Steps to Dispatch Orders Using Routific

Step 1: Navigate to Advanced Dispatch

• Open the Hana Dashboard.

• Click the Dispatch tab at the top.

• Select Advanced Dispatch

Step 2: Open Routific Route Page

• In the Advanced Dispatch window, click on the Generate Route tab.

• This will open the Routific Route Page, where you can configure the trip details.

Step 3: Select the Number of Drivers

    In the Routific Route Page, choose the number of drivers for the trip.

• The number of drivers you can select depends on your Routific vehicle/driver subscription.

• Ensure you have the required subscription level to assign multiple drivers.

Step 4: Review & Finalize Order Summary

• Review the Order Summary to check if all necessary orders are included.

• Once verified, click on Finish to proceed.

Step 5: Assign Drivers from the Summary Window

• In the Orders Summary, the system will display driver groups created by Routific, labeled as Driver_1, Driver_2, etc., based on the number of trips created.

• Click on the desired driver group to assign all associated orders to the trip.

• Once selected, all orders within that group will be automatically added to the trip.

• Review the assigned orders to ensure accuracy before finalizing the trip.

Step 6: Save & Optimize the Route

• Once all orders are assigned to the driver, click Save.

• The route will be saved and optimized using Routific.